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Data protection

We regard security of your personal data and protection of your privacy to be of the utmost importance. As the operator of this website, Casa Cook would like to inform you on this page which personal data we collect, what your data is used for, and what it means for you when you use our personalised services. In order to provide the greatest possible protection of your privacy, we of course observe the data protection regulations in accordance with the German data protection law and other complementary laws.

Our websites may contain links to websites of other providers which are not covered by the data protection declaration. We have no influence whether their operators abide by the data protection regulations.


Purpose of data collection

Your personal data, such as name, address, postal address, telephone number, etc. are saved by us if you provide these to us or if it is necessary to enter them. This takes place in particular for the booking of a service that we arrange but also to take part in competitions, to subscribe to a newsletter and to participate in an opinion survey. By providing the data you agree to their storage. Your data is treated confidentially in accordance with data protection regulations.

In order to fulfil the contract for travel arrangements the necessary personal data is transmitted to providers, in particular to hotels.

If you agree, for example as part of a booking or newsletter subscription, that your data can be used to provide advertising and offers, then this is stored and processed for this purpose by us or a company contracted by us which is specifically bound to data protection as part of the data processing. Personal data is not passed on to third parties.

Through your access to this website we also collect data such as the date, time and displayed pages. This data is not combined with your personal data but is only evaluated anonymously. It serves only statistical purposes and the purpose of improving our offer for our customers.


Revocation and right to see data

You are entitled to revoke your consent to personal data being used for advertising purposes by post to SENTIDO Hotels & Resorts GmbH, Zimmersmühlenweg 55, D-61440 Oberursel or via e-mail to We shall cease forwarding advertising, including our catalogue, and/or no longer pass on your data for advertising purposes immediately after receipt of your revocation. 
You are entitled on request and free of charge to receive information about your data which has been stored. Moreover, you have the right for your data to be corrected, deleted or made inaccessible. Deletion may in some circumstances not be possible for legal reasons, in particular concerning data for invoicing and accounting. The data will be deleted as long as their storage is not necessary for the reasons named above. In addition, you can reject the storage of your personal data at any time, as long as no contractual or legal reasons prevent this. You should send your requests simply to


Job applications

All applicants will be given fair and equal consideration, regardless of race, sex, colour, creed, nationality, ethnic origin, marital status, sexual orientation, religion, age or disability.

We ask for personal information from job applicants to assist with our recruitment process. The personal information you supply will be kept in a recruitment folder. Employees involved in this recruitment process will have access to this data. These are Human Resources department employees of the Thomas Cook Group as well as the respective Casa Cook Hotels management companies you’re applying for. We will observe strict confidentiality and disclosures will only be made for the purpose of recruitment.

If you are unsuccessful, we will usually delete your application form and any other papers submitted six months after the appointment has been made.



You only receive the Casa Cook newsletters upon explicit request. If you want us to stop sending you our newsletter, then you can cancel the subscription at any time via the link "cancel newsletter" that is contained within every newsletter.


Data security

Casa Cook has taken the necessary technical and organisational measures to protect the personal data that you provide from loss, destruction, manipulation or unauthorised access.

In order to ensure secure data transmission between your web browser and our internet system, we use SSL (=secure socket layer) encryption technology.



We use cookies on our website. Cookies are text files that are stored by the browser on your computer hard drive. These files include information about which websites you have visited and which advertising you have seen. However, cookies never permit the transmission of personal data such as name, address, e-mail address, etc. Cookies are used by website operators, for example to see if you are entitled to see the requested information on a website.

You do not need to make any special settings on your browser in order for cookies to be stored on your computer. Your browser automatically accepts cookies in the standard settings and stores these, for example in an archive entitled "Temporary Internet Files" since they do not represent any security risk.

If you do not want Casa Cook to use cookies, then you can disable this function in your browser. Please see the help programme of your browser for further information.

By accepting cookies, these remain on your computer for the period of 10 years, unless they are deleted during this time. However, please note that by disabling cookies the use of the website and the services offered might be restricted.

Counting pixels are only used by us for statistical purposes in order to count anonymous access figures. We can thus see in later evaluations which web pages are used by our visitors and which actions have been carried out by them.

We do not use your IP address with the intention of identifying you personally but to collect data, including on internet traffic. This data is evaluated by our service partners IVW ( and Google Analytics ( 


Use of Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. 

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

You may refuse the data collection and storage at any time with effect for the future. The following plug-in can be used:

Our website uses the anonymisation function of Google Analytics. IP addresses are only saved and processed in a shortened form so that they cannot be connected to an individual person.



On these webpages plug-ins of the social network are used, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA ("Facebook").

When you view a page of our website that contains such a plug-in, a connection is made to the Facebook servers and the plug-in is displayed on the page via a message to your browser. Information is transmitted to the Facebook server about which of our web pages you have viewed. If you are logged in to Facebook at the time, this information is sent to your personal Facebook user account. By using the plug-in functions (e.g. by clicking on the 'like' button or making a comment), this information is also sent to your Facebook account. You can only prevent this by logging out before using the plug-in.

The purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights and settings options to protect your privacy can be seen in the Facebook data protection policy:

If you are a Facebook member and do not want Facebook to collect data about you via our website and to link it with your membership data saved by Facebook, then you must log out from Facebook before visiting our website and delete the saved cookies.


Use of Google Plus Plug-ins

Our website also contains social plug-ins (“plug-ins”) of the Google Plus social network, which is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States ("Google"). You can recognise the Google Plus plug-in from the "+1" symbol on a white or coloured background.

When you display a website page containing such a plug-in, a direct connection is made between your browser and the Google servers. The content of the plug-in is transmitted directly from Google to your browser and displayed by the browser on the web page.

We have no influence over the scope and content of the data that Google collects with the help of this plug-in. According to Google, no personal data is collected without a click on the button. Such data, including the IP address, is only collected and processed for logged-in members.

The purpose and scope of the data collection and the further processing and use of the data by Google, as well as your rights and settings options to protect your privacy can be seen in the Google data protection policy:

If you are a Google Plus member and do not want Google to collect data about you via our website and to link it with your membership data saved by Google, then you must log out from Google Plus before visiting our website and delete the saved cookies. More information about cookies is contained within this data protection declaration.


Use of Twitter plug-ins

Our website also contains social plug-ins (“plug-ins”) of the Twitter social network, which is operated by Twitter Inc, 795 Folsom St., Suite 600, San Francisco, CA 94107, USA ("Twitter"). You can recognise the Twitter plug-in from the bird symbol and the word "tweet".

When you display a website page containing such a plug-in, a direct connection is made between your browser and the Twitter servers. The content of the plug-in is transmitted directly from Twitter to your browser and displayed by the browser on the web page.

Through the integration of the plug-in, Twitter receives the information that you have visited our website. If you are logged into Twitter at the time that you use one of the plug-ins, Twitter can link this visit to your account. If you interact with the plug-ins, for example by clicking on the tweet button, this will be transmitted from your browser directly to Twitter and saved there.

If you are not a Twitter member or have logged out of Twitter before visiting our website, there is still the possibility that Twitter can identify and store your IP address.

The purpose and scope of the data collection and the further processing and use of the data by Twitter, as well as your rights and settings options to protect your privacy can be seen in the Twitter data protection policy:

If you are a Twitter member and do not want Twitter to collect data about you via our website and to link it with data saved by Twitter, then you must log out from Twitter before visiting our website and delete the saved cookies.



We welcome your posts and believe others would benefit from seeing them on our website and Social Media channels (Twitter, Facebook and Instagram).

By replying to our post with #agree, you will be giving the SENTIDO Hotels & Resorts GmbH, its subsidiary and associated companies (referred to individually and collectively as “Thomas Cook”) permission to make use of your posts on the following terms and conditions. However, if you do not agree to these terms and conditions, we completely understand and you should not reply.

1) You represent and warrant that you are the sole owner of the photo/comments/text/video (as applicable), hereafter called the “content”, and that no-one else can claim ownership of any part of the content, and any use by SENTIDO Hotels & Resorts GmbH will not infringe the rights of any third party.

2) You grant SENTIDO Hotels & Resorts GmbH a non-exclusive and non-revocable commercial right to reproduce the content in any form (including, but not limited to, video, internet posting, reproduction, display, email, publication, and distribution), either through our own services or services provided by third parties, throughout the world in any medium now known or later developed and without restriction or limitation.

3) You agree that your content may be used by SENTIDO Hotels & Resorts GmbH to create derivative works either alone or in conjunction with sketches, cartoons, captions, films, art work, textural matter or other photographs.

4) You agree that your permission for SENTIDO Hotels & Resorts GmbH to use your content is not contingent upon SENTIDO Hotels & Resorts GmbH giving you credit for such content.

5) You waive any right to inspect and/or approve the finished work incorporating the content that may be used in connection therewith or the use to which said finished work may be applied.

6) You waive any rights and claims to royalties or payments of any kind with regards to your content or our finished work.

7) Where content contains any image of a person other than yourself, you confirm that you have obtained the permission of that other person (in case of minors of all parents of legal guardians) to release the content to SENTIDO Hotels & Resorts GmbH on the terms of this Permission To Use Content Agreement. SENTIDO Hotels & Resorts GmbH accepts no liability whatsoever for any failure on your part to obtain prior permission.

8) You agree that if any part of this Agreement is deemed to be invalid under any statute or rule of law, then the relevant part only shall be omitted, and the remainder of this Permission to Use Content Agreement shall remain in full force and effect. This agreement shall be governed by German Law.


Data protection declaration

SENTIDO Hotels & Resorts GmbH commits itself to observe the data protection topics mentioned above in the manner described.

Should you have further questions about data protection, then you can contact our data protection manager via

SENTIDO Hotels & Resorts GmbH
Thomas-Cook-Platz 1
61440 Oberursel