At Casa Cook we do our best to ensure that we are providing you with the best price every time you book with us, however, as we distribute our prices across online channels, instances may occur where you may find a cheaper price with another provider. If this does happen, we would like you to make us aware. If you book with us within 24 hours of receipt of a booking confirmation, find your hotel booking on sale, and available to book at a lower price on an Online Travel Agent comparable website below, we would be happy to respect the newly found lower rate the price of your holiday or refund the difference to you! This is subject to terms and conditions below.
Send an email to [email protected] within 24 hours of receipt of a booking confirmation, with the following information:
1. Your Casa Cook booking reference number (you will find this in your booking confirmation email) and contact details (full name and telephone number);
2. Details of the cheaper quote you would like us to match (Where you were provided with the cheaper hotel booking, together with the relevant details listed below for us to verify your quote);
3. Confirmation e-mail from us confirming your booking;
(We will review the details and use our best endeavours to get back to you with an answer within seven working days)
Our Price Match Guarantee applies to hotel bookings, that are available to book and can be accurately priced on a competitor’s website by us and have the following identical criteria:
• Party size, including the number of adults.
• Departure date;
• Duration of stay;
• Booking extras (including transfers and excursions);
• Hotel (including room type, rooming block where applicable, number of rooms and board basis);
• Cancellation and date changes terms (non-refundable vs refundable room type).
Your Price Match Guarantee request in the prescribed form must be submitted within 24 hours of receipt of a booking confirmation. Additional information may be requested from you and must be provided in a timely manner. If you would like to talk to us prior to confirming your booking, please get in touch with us over Live Chat at www.casacook.com (available 10:000 – 10:00 CET) or email us directly at [email protected]
24 hours claim period
Prices may fluctuate minute by minute, and costs may go up or down in the future, but when you book with Casa Cook you are guaranteed the price confirmed by us at the time of booking. Some of our hotel may change their prices closer to departure or during sale periods, but we will have already paid the original price for you, therefore we can only offer our Price Match Guarantee for 24 hours after your booking has been confirmed.